1. THESE TERMS
1.1. What these terms cover. These are the terms and conditions on which we supply our goods (the “products”) to you on our website https://passages.shop
1.2. Language of these terms. These terms are provided in English and in French.
1.3. Why you should read them. These terms tell you who we are, how we will provide products to you, how you and we may end the contract and other important information. Please read these terms carefully before you submit your order to us because by placing an order, you agree to them.
1.4. Amendments to these terms. Some amendments or additions may be made to these terms at any time. The new terms will apply to any order placed after they have been posted on our website https://passages.shop You are reminded to review these terms prior to
submitting any order.
1.5. Are you a consumer? Orders placed on our website are for consumers only. The resale of our products as a business activity is forbidden. You are a consumer if:
You are an individual, and
You are buying our products wholly for your private use (not in the course of a trade or business).
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1. Who we are. We are PASSAGES, LDA a company registered in PORTUGAL. Our company registration number is 25151287323, our VAT number (NIF) is 515128732, and our registered office is rua P.Manuel Himalaia, 47A 4970-462 ARCOS DE VALDEVEZ, PORTUGAL.
2.2. How to contact us. You can contact us by telephoning our customer service team at +351 962823635 or at +33(0)6 8803 8691, or by writing to us to firstname.lastname@example.org
2.3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4. "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
3. OUR CONTRACT WITH YOU
3.1 Any order submitted is subject to acceptance by us. Only upon acceptance by us by way of an order confirmation the sale is concluded and the contract between you and us will come into existence.
3.2 If we cannot accept your order. We reserve the right to reject any orders in full or in part. This might be for example because the invalidity of the stock or because we have identified an error in the price or description of the product.
3.3 Your order number. We will assign an order number to your order and tell you what it is in the order confirmation. You must provide us with the order number whenever you contact us about your order.
4. PRICE AND PAYMENT
4.1 Product’s price: All prices for products quoted on our site are in US dollars and euros. The prices may not include all value added taxes and delivery costs. Prices are subject to change at any time but will not affect orders made prior to the date of the change.
The price of the product will be the price indicated on our website when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see Clause 3.2 and Clause 6.2 for what happens if we discover an error in the price of the product you order.
4.2 The rate of VAT. The change of VAT rate will not affect orders made prior to the date of the change.
4.3 When you must pay and how you must pay. The payment is made upon the placement of your order by bank card PAYPAL account . Your bank card or your account is debited after the acceptance of your order, in US dollars or in euros.
5. PROVIDING THE PRODUCTS
5.1. Delivery costs. The costs of delivery will be as displayed to you on our website and will apply in addition to the sale price indicated. If your delivery address is in Zone A, delivery costs are included in the sale price indicated (nil costs of delivery). The scale for costs of delivery in Zone B or Zone C can be seen by clicking here (scale of costs of delivery).
5.2. When we will provide the products. We will deliver the products to you as soon as possible after the day on which we accept your order and in average within 3-7 days if your delivery address is in Zone A or within 10-15 days if your delivery address is in Zone B or Zone C.
5.3. If you are not at the delivery address when the product is delivered. If no one is available at the delivery address to take delivery, we will leave you a note informing you of how to rearrange delivery.
5.4. Your legal rights if we deliver products late. You may treat the contract as at an end straight away if any of the following apply:
a) we refused to deliver the products, or
b) we delivered the products more than 30 days after the day on which we accepted your order.
5.5. Setting a new deadline for delivery. If you do not wish to treat the contract as at an end straight away according to the clause 5.4 you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.
5.6. Ending the contract for late delivery. If you do choose to treat the contract as at an end for late delivery under Clause 5.4 or clause 5.5, you can cancel your order for any of the products or reject the products that have been delivered. After that we will refund any sums you have paid to us for the cancelled products and their delivery. If the products have been delivered to you, you must post them back to us. We will pay the costs of postage.
5.7. When you become responsible for the products. A product will be your responsibility from the time we deliver it to the address you gave us.
5.8. When you own products. You own the product upon the delivery of the product and the receipt of your payment in full (including delivery costs).
5.9. What will happen if you do not give correct or complete information to us. We may need complete and correct information from you so that we can supply the products to you, for example, delivery address and your telephone number. If you give us incomplete or incorrect information, we may either end the contract (and Clause 8.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result.
6. YOUR RIGHTS TO END THE CONTRACT
6.1 You can always end your contract with us. You may end the contract:
a) If you want to end the contract because of something we have done or have told you we are going to do, see Clause 6.2;
b) If you have just exercised your right of withdrawal about the product, see Clause 6.3;
c) If you invoke one of our guarantees, see Clause 9.
6.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (c) below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:
a) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
b) supply of the products may be significantly delayed because of events outside our control; or
c) you have a right to end the contract because of something we have done wrong, including because we have delivered late (see Clause 5.4).
6.3 Exercising your right of withdrawal. For all products bought online from us, you have fourteen (14) clear days to exercise your right of withdrawal without giving us a reason therefore or incurring a penalty. Then, you will receive a refund in the conditions specified below.
6.4 What is the starting point of the period of withdrawal right? The starting point of the period of fourteen (14) clear days in which you can exercise your right of withdrawal begins from the day of delivery. If the order is for several products delivered separately, this period of time runs as of receipt of the last product.
7. HOW TO END THE CONTRACT WITH US
7.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
a) Phone or email. Call customer services on +351 962823635 or email us at email@example.com . Please provide your name, home address, details of the order and, where available, your phone number and email address.
b) Online. Complete the form below, or on our website.
c) By post. Print off the form below and post it to us at the address on the form. Or simply write to us at that address, including details of what you bought, when you ordered or received it and add your name and address.
7.2 Restoring the products to us when you have exercised your right of withdrawal. When you have exercised your right of withdrawal, you should restore the products to us as soon as possible and maximum within fourteen (14) days of your telling us you have exercised your right of withdrawal.
7.3 How we will refund you. If you are entitled to a refund under these terms, we will refund you the price you paid for the products including the delivery costs for delivering the products to you [but we will not refund the costs of restoring the products to us].
7.4 When your refund will be made. We will make any refunds due to you as soon as possible. If you are a consumer exercising your right of withdrawal then your refund will be made as soon as possible and in any event within fourteen (14) days of your telling us you have exercised your right of withdrawal or receiving the products cancelled back.
7.5 Please note that, in any event, the product(s) must be returned in their original condition and packaging, and accompanied by the detachable slip from the bottom of the invoice or delivery note. Products that are returned incomplete, spoiled, worn, damaged or stained will not be accepted.
8.OUR RIGHTS TO END THE CONTRACT
8.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
a) your payment has been refused regardless the reason;
b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, correct and complete address of delivery or telephone number.
8.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 8.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
9. OUR GUARANTEES
9.1 We guarantee the making of our products for three years. We care about the making of our products. If you believe there is a default in the making of a product you have purchased, we undertake to check the product and, if we agree with you, to repair or exchange your product for free.
Contact us as soon as possible by email to firstname.lastname@example.org with pictures of your product and explain the issue. We will revert to you shortly with our answer and indications on how to proceed to return the product. For exchange, you may only choose products of the same or higher price and costs of delivery will be on us.
We reserve the right to reject claims made after three years from the date of delivery.
9.2 Limitations to our guarantee. Our guarantee does not cover fair wear and tear; it does not cover misuse, neglect, accidents, damages due to solvents or hard/unintended use.
9.3 Further limitations to our guarantees. Furthermore, we cannot guarantee that a device’s display of the colours or material accurately reflects the colour or material of the products. Then, we are not liable for the differences of colour or material between the pictures displayed by your screens and the reality. Neither are we liable for the fact that leather will change over time and use and acquire a different look and feel from the one of a new product.
10. FORCE MAJEURE
If the performance by us of our obligations is delayed or prevented by reason of "force majeure" (which shall include without limitation to prevention occasioned by fire, casualty, accident, natural disaster, any law, order, proclamation, regulation, demand or requirement of a government or of any of its government agencies, strikes, labour disputes, shortage of labour or lack of skilled labour, shortage or unavailability of items or raw materials, delay in transit or other causes whatsoever (whether similar to the foregoing or not) beyond our reasonable control, we shall be excused from such performance to the extent of such prevention, and we shall have no liability whatsoever towards you.
11. OTHER IMPORTANT TERMS
11.1 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
11.2 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
11.3 Even if we delay in enforcing this contract, we can still enforce it later. If we delay in taking steps against you in respect of your breaking this contract, it will not prevent us taking steps against you at a later date.
11.4 Law applicable and competent jurisdiction. These terms, all actions that arise out of them and the contract between you and us are governed by the laws of Portugal. In the event of a dispute, you may have recourse to a contractual mediation procedure or any alternative dispute resolution method. If the dispute cannot be settled amicably, you can bring legal proceedings in the Portuguese courts which have sole jurisdiction.
MODEL CANCELLATION FORM:
(Complete and return this form only if you wish to exercise your right of withdrawal)
To PASSAGES, LDA , having its registered office at rua P.Manuel Himalaia, 47A 4970-462 ARCOS DE VALDEVEZ, PORTUGAL.
Tel +351 962823635 or +33(0)6 8803 8691 – mail email@example.com
I hereby give notice that I cancel my contract of sale of the following product:
Name of consumer
Address of consumer:
Signature of consumer (only if this form is notified on paper):